Last updated 14 October 2026

Refund and cancellation policy

Shortlists is free. The only payment is an optional chai, and if you paid by mistake, you get it back.

1. What you can pay for

Shortlists has no subscription and no paid plan. The only payment is the optional “Buy us a chai”: a voluntary amount you choose, from ₹20 to ₹5,000, to help pay for hosting. It doesn’t unlock features and nothing is delivered in return.

2. When we refund

• You paid by mistake (wrong amount, or tapped twice): ask within 7 days of the payment and we’ll refund it in full.
• You were charged but the payment shows as failed on Shortlists: Razorpay normally returns the money to your account on its own within 5 to 7 working days. If it doesn’t, tell us and we’ll chase it.
• You changed your mind: within 7 days of paying, ask and we’ll refund it. After that, a chai is a gift and we’re not able to promise a refund.

3. How to ask

Use email info@shortlists.in or the contact form. Include the date, the amount and the email or mobile number you signed in with. We’ll reply within 7 days.

4. How the money comes back

Refunds go to the same UPI ID, card or bank account you paid from, through Razorpay. Banks usually take 5 to 7 working days to show it. We can’t speed that part up.

5. Cancellations

There’s nothing to cancel: no subscription renews. You can delete your account at any time from your profile; that doesn’t by itself trigger a refund, so please ask separately.

This page is written in plain language so it’s easy to follow. If anything here is unclear, ask us.